If your business does not have its own IT support staff in house, or even if it has, one of Digitance’s IT support offerings may help you keep your teams productive and focussing on their jobs and not the IT!
Digitance use a state of the art endpoint monitoring system which sends detailed information about the performance and security status of your endpoints (PCs, Laptops etc) to our monitoring system.
Benefits of using Digitance IT Support
Cost
As our service is fully automated, we are able to offer great pricing for your needs by removing the need for call centre staff. This allows us to focus resourcing on quality engineering staff which ensures a timely and quality response to end user issues.
Easy Onboarding
All that is needed to onboard your endpoints is a simple agent install on your endpoints. We can automate this from a central place once we have the necessary credentials for your systems.
Planning & Reporting
The most extensive cloud computing services run on a worldwide network in secure data centres that are regularly upgraded to the latest generation of technology. This can offer many benefits compared to a single company data centre, including lower network latency and more effortless scalability.
No Contracts
We don’t believe in contracts. Our plans are flexible and are monthly subscriptions – you can cancel anytime.
Asset Tracking Lifecycle Management
As part of our service, we can track and manage your assets and manage equipment Lifecycles which helps to take the hassle out of managing this yourself and helps you to maintain compliance.
Availability
UK based engineers covering your working hours, monitoring systems 24 x 7 x 365.
Lets Get Started!
Choose your Service Level Agreement (SLA)
SLAs determine the time frame our engineers respond to incidents. We offer two levels of SLAs however we also understand ever company is unique so we can create custom SLAs for your business. This is chosen before your IT Support service starts.
Standard SLA Response
This SLA operates between 9am and 5pm – Monday to Friday (Excluding Bank Holidays). Response times vary between 4 and 48 hours depending on the severity of the incident.
Enhanced SLA Response
This SLA operates between 8am and 8pm – Monday to Saturday (Excluding Bank Holidays). Response times vary between 4 and 24 hours depending on the severity of the incident.
Choose Monthly Support Hours
At the start of each month select the number of support hours you need.
£45 per hour plus VAT
(Don’t worry if you run out of hours you can always buy more during the month for £50 per hour plus VAT)
Choose Monthly Support Hours
At the start of each month select the number of support hours you need.
£55 per hour plus VAT
(Don’t worry if you run out of hours you can always buy more during the month for £60 per hour plus VAT)
Once set up is completed, how does it work?
Our 24/7 Monitoring System Detects an Issue
Our Intelligent 24/7/365 Monitoring & Incident response system may detect issues such as failing hard-drives etc.
End-User Detects an Issue
Your team may encounter issues such as a forgotten password, missing files, unable to logon etc.
Our Team Is Alerted
The Monitoring & Incident response system will automatically send an alert to our team straight away – no delay!
Report Issue via PC
Your team can report issues using your personalised company portal or email
Report Issue via Phone
Alternatively, your team can report issues using our 24/7 automated support line.
Standard SLA Response
If you have picked our Standard SLA, based on the severity of the incident we will work towards fixing the issue.
Enhanced SLA Response
If you have picked our Enhanced SLA, based on the severity of the incident we will work towards fixing the issue.
Our Team Is Alerted
The Monitoring & Incident response system will automatically send an alert to our team straight away – no delay!
Critical – 4 Hour Response
High – 8 Hour Response
Medium – 24 hours
Low – 48 hour
Critical – 4 Hour Response
High – 6 Hour Response
Medium – 12 hours
Low – 24 hour
Deduct Hours From Your Balance
Once the issue is fixed we will deduct the hours from your current balance.
Standard SLA Response
If you have picked our Standard SLA, based on the severity of the incident we will work towards fixing the issue.
Critical – 4 Hour Response
High – 8 Hour Response
Medium – 24 hours
Low – 48 hour
Enhanced SLA Response
If you have picked our Enhanced SLA, based on the severity of the incident we will work towards fixing the issue.
Critical – 4 Hour Response
High – 6 Hour Response
Medium – 12 hours
Low – 24 hour
Check Up & Report
We will check make sure the issue is fixed and we will send a comprehensive report and use these in the future to find ways to improve your IT services.
Deduct Hours From Your Balance
Once the issue is fixed we will deduct the hours from your current balance.
Check Up & Report
We will check make sure the issue is fixed and we will send a comprehensive report and use these in the future to find ways to improve your IT services.
Looking to purchase our IT Support
No contracts and flexible options. Use our calculator to get a plan to help your business grow and move forward.
Use our online calculator to get a personalised Plan Today
Looking for something else?
We offer Services in South Wales and the South West.
If you have a specific request in mind, get in touch and see how we can help.