Cloud telephony, also referred to as host telephony or server telephony, is a cloud-based platform that takes your phone system in to the cloud. Unlike traditional phone systems, it is possible to install systems with zero infrastructural cost. Cloud telephony offers countless advantages over conventional systems.
Benefits of Cloud Telephony
Business Never Sleeps
You can take part in all business calls 24/7 with an interactive voice response. Regardless of your customers’ time zone, all your calls will be answered. Any agent can be directed to inquiries during working hours. And when your agent takes a break, the caller message would be registered by your voicemail. Never missing a call again means never missing opportunity for business.
Significant Cost Saving
With a cloud telephony system, you can convienently select any service for long distance and foreign calls. There are substatinal monthly cost benefits. If you also have more than one office, you can link them all together via the cloud, meaning calls between offices are free.
Hot Desking
Hot desking, which is the process of being able to move offices / desks easily based on the task at hand, has become increasingly popular over the last few years. Traditional phone systems unfortunately don’t handle hot desking well as extensions require to be re-patched to the new location . With cloud telpony the user simply logs into the new phone on the desk -no patching required! Users can also roam – if an employee has to work from home, they can simply fire up their phone software on any device and can respond to their extension calls just as they would in the office. Calls from all over the world can even be redirected.
Scalability
Traditional phone systems are out grown quickly. Adding more telephone lines or extensions often involves costly hardware modules and time. In some cases you need a completely new telephone system. With cloud telephony, a standard computer can handle a large number of lines and extensions with ease.
Easy Monitoring
Your calls represents your brand. You may want to track the effect on your callers that your brand makes. Recording a call lets you do that. It records all your conversations with customer-agents that you can hear anywhere, anytime. So listen to your agents’ call recordings, monitor how they speak to your clients, and exemplify best recordings for training purposes. This will allow your business to maintain uniform on-call conversations regardless of the agent who is speaking to your customers. Not only that, in the event of any dispute arising between your customer and agent, call recording can work as proof.
Going Global
If you are planning to expand globally but haven’t managed to get the funds for a new office location you can use cloud telephone system to help you out. Expand to a global virtual number. Your international customers can call you on your virtual number and calls will be route to employees. It can also help you understand the foreign market buyer and capabilities before investing mote. It’s a little investment with significantly better returns.
Our Cloud Telephony Partner – 3CX
We have built strong partnerships with leading cloud telephony innovators and are proud to partner with 3CX. 3CX can be hosted on premise, or on cloud services, by cloud hosting with 3CX, you centralise your communication systems in the cloud. Imagine your old pbx, you have telephones on the desk and a box on the wall which controlled traffic between your desk phones and your ISDN lines.
With cloud hosted 3CX, you can still have the phones on the desk, but the box on the wall is gone, and so have the incoming lines. Digitance will set up your system in the cloud and deal with moving your phone numbers to your cloud system.
Looking to purchase Microsoft 365?
Use our online calculator to get a personalised Microsoft 365 Plan Today
Looking for something else?
The list of what you can achieve in the cloud is inexhaustible. If you have a specific cloud project in mind, get in touch and see how we can help.
Find out more